Legal notice
Terms & Conditions
The Peacock Company
By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
About Us
The Peacock Company is a UK-based business specialising in hand-poured candles and wax melts. All products are crafted with care in small batches to ensure quality.
Business Name: The Peacock Company
Location: United Kingdom
Email: info@thepeacockcompany.co.uk
Website: www.thepeacockcompany.co.uk
Use of Website
You must be at least 18 years old to use this website or place an order. By using our website, you agree not to:
· Violate any laws or regulations
· Attempt to interfere with the website’s security or functionality
· Copy or reuse our content, branding, or products without permission
Products & Descriptions
We aim to ensure all product descriptions, images, and pricing are accurate. However, due to the handmade nature of our products, minor variations in appearance, colour, or scent strength may occur.
Important:
· Never leave burning candles unattended
· Keep all products away from children, pets, and flammable materials
· Follow safety instructions on each product label
· Refer to our Safety Instructions
Prices & Payment
All prices are listed in GBP (£) and are inclusive of VAT (if applicable). We reserve the right to change our prices at any time without notice. Payments are securely processed via Shopify Payments.
Shipping
We currently ship within the United Kingdom only, via Royal Mail. Please refer to our Shipping & Returns Policy for full details on delivery times, costs, and procedures.
Returns & Refunds
Due to hygiene and safety reasons, we only accept returns on unused, unopened items in their original condition. Damaged or incorrect items will be replaced or refunded if reported within 7 days of delivery.
Custom or personalised orders are non-refundable unless faulty. See our full Returns Policy for more.
Intellectual Property
All content on this website—including product names, descriptions, photos, branding, and designs—is the property of The Peacock Company and may not be reproduced or used without written permission.
Limitation of Liability
We do our best to ensure the safety and quality of all products. However, The Peacock Company shall not be held liable for any damage, injury, or loss caused by the misuse of our products or failure to follow usage instructions.
Privacy Policy
We take your privacy seriously. Any personal data collected is handled in accordance with the UK GDPR and Data Protection Act. See our full Privacy Policy for details.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
info@thepeacockcompany.co.uk