Shipping policy
We carefully pack every candle and wax melt to ensure your order arrives safely and beautifully.
Shipping Rates
We currently ship to UK Mainland.
- Standard Shipping: £4.95
- Free Shipping: On orders of £50 or more
- Estimated delivery: 3–5 business days
Order Processing
Orders are carefully prepared and dispatched within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
Please make sure your delivery address is entered correctly at checkout. We cannot be responsible for delays or additional costs caused by an incorrect or incomplete address.
Delivery Delays
While we work with reliable delivery services, occasional delays can occur due to weather, high-volume periods, holidays, or circumstances outside our control. If your order has not arrived within the expected timeframe, please contact us and we'll be happy to help.
Damaged Orders
Our candles are securely packaged, but if your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging so we can assist you.
Questions
If you have any questions about your delivery, please contact us at info@thepeacockcompany.co.uk.
Thank you for choosing us and supporting our small business.